As part of a broader IT transformation objective Europe’s largest bank were tasked with a savings target of $127m off their telecoms operations together with the transformation of all significant telecoms technology.

  • 01

    Established in 2016.

  • 02

    Objective to dramatically reduce the cost of delivering and operating Europe’s largest bank’s global telecommunications and IT networks.

  • 03

    Implement without compromising service.

AirWalk deliver huge savings and Global Telecoms technology transformation.

The project.

Organised into 6 Workstreams, key outcomes were:

  • 01

    Achieved 20% reduction in annual operating costs within 18 months, exceeding savings target of $127m/annum for $75m investment.

  • 02

    Secured optimal pricing and technical transformation of network circuits, airtime and bandwidth.  Saving up to 40% with all major vendors renegotiating savings on Voice and Data tariffs. 

  • 03

    Optimised and enhanced hardware and associated support – key projects were Audio Conferencing / Webex, implementing a Vodafone transformational deal, reducing costs and delivering new On-Net solution, meaning cheaper meetings and events.

  • 04

    Established the optimal human resource model, reducing headcount by 47% and annual savings of $6m. 

  • 05

    Selected and delivered a new innovative strategic partnership with Cisco implementing a managed service of in-territory networks and Unified Communications estate.

  • 06

    Comprehensively reviewed global mobile provision, to substantially reduce costs with all major providers deals renegotiated achieving up to 40% savings on Mobile tariffs.

AirWalk deliver huge savings and Global Telecoms technology transformation.

The results.

  • 01

    $133m run rate savings achieved against $75m investment.

  • 02

    Global Managed Service implemented and BAU transitioned.

  • 03

    Up to 40% savings negotiated with major voice & data vendors.

  • 04

    850+ UK and US branch circuits upgraded to fibre, increasing bandwidth by 250%.

  • 05

    Next Generation Contact Centre transformation in 6 Retail Banking and Wealth Management markets to 32k agents.

  • 06

    New Audio Conferencing, Webex and Bulk SMS solutions.

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