Operations & Service Management

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How we can help

Our service helps organisations to design, plan, deliver and operate IT Service Management (ITSM) processes and tooling, as well as adopt it for solutions migrated into the cloud.

Our Service Management team are experts in Service Delivery, supplier and contract management and our engineering team are experts in integrating and automating service management processes and best practice with modern software development.

Our service helps clients to implement and operate effective ITSM in Cloud. Covering all aspects of IT service, we design and build solutions customised to meet client requirements using modern continuous delivery and DevOps practices and tools so that the solution and ongoing management is automated, reducing cost and simplifying ongoing management and maintenance.

We bring unique expertise, frameworks and methodologies, not to mention significant experience and a track record of successful delivery in complex and highly regulated environments of designing, operating and improving service.

Automation is at the heart of everything we do. 

  • Our expert engineers employ modern development practices with a focus on end to end automation and repeatability
  • Our service delivery experts design and implement processes and automated integrations for request fulfillment.

Automation delivers a reduction in deployment times, standardisation and repeatability and a reduction in cost and risk.

IT Service Management & Operations Service Components

Service Design
Improving an existing service to meet your user’s and customer’s needs, or to create a new service from scratch.
ITSM Tooling Selection and Implementation
Helping you analyse and select the appropriate solutions, services and tooling.
Service Management – Subject Matter Expertise
Our Service Delivery, supplier and contract management team have a wealth of knowledge gained from operating mission critical services for complex and highly regulated organisations.
Service Integration and Management (SIAM)
Designing a SIAM model and implement SIAM as a function to manage integrated service delivery across multiple parties.​
Deep Cloud Subject Matter Expertise
Our team of architects, engineers and developers have significant experience and certifications on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP).
DevOps Assessment
A comprehensive assessment of your current software development lifecycle and existing DevOps practices​, means we can quickly identify key risks, gaps and opportunities for improvement.
Site Reliability Engineering
Our experienced SRE specialists will work in partnership with you to create, embed and evolve SRE as part of your software development lifecycle.
Automation and AI for Operations (AIOps)
Building on the observability platform to analyse the data and create automated actions and reactions using cloud native and 3rd party tools.